Frequently Asked Questions

My Order | Delivery | Products | My Account | Security | Returns | Customer Service

Security    
     How do I know that UCB2GO is secure?
     Is my personal data protected?
     What are cookies and do you use them?
     Will you sell on my contact details?
     What is UCB2GO's privacy policy?

How do I know that UCB2GO is secure?
At UCB2GO.co.uk you can shop with 100% confidence knowing that your name, address, credit card details, and other information are all completely safe.

We use the best available software to encrypt your personal information so no one else has access to it. Using SSL (Secure Sockets Layer) encryption, the details you enter can only be decoded by UCB2GO.

When you are on a secure part of our site, you will see the "padlock" icon in your browser, this confirms that information you send will be in a secure format.

We work in partnership with SagePay (Protx) a secure payment gateway so that no credit card details are entered or stored on the UCB2GO website. Because of this you will need to enter payment information each time you visit the site.

You should keep your login name and password confidential and if necessary change this often to avoid anyone else using your account.

The password will enable you to place orders and to access all of our services. We will also personalise the site for your next visit so you only need to enter the information once. Your password can be one of your choice of numbers and/or letters.

To change your password simply sign in to your account and visit ‘My Account’ in order to make the necessary changes.

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Is my personal data protected?
Privacy Policy

At UCB2GO.co.uk, we are committed to protecting your privacy. We want you to shop with confidence.

Personal information collected by UCB2GO.co.uk is stored in secure operating environments that are not available to the public. In many instances, such as in the case of credit card numbers, information is encrypted before you conduct your transaction.

UCB2GO will not pass on your details to any other party and the information you provide will only be used by those necessary to complete and fulfil your order.

We may from time to time email news of special offers or new products to the email address you have supplied. You can at any time opt out of receiving these by following the unsubscribe link on the email.

UCB2GO.co.uk will only disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on UCB2GO.co.uk or the site; (b) protect and defend the rights or property of UCB2GO.co.uk, the site or the users of UCB2GO.co.uk, and (c) act under exigent circumstances to protect the personal safety of users of UCB2GO.co.uk, the site or the public.

Your activity on our Website may be monitored for research and development purposes by UCB. Any party involved will treat all information as strictly confidential.

If at any time you believe that UCB2GO has not adhered to these principles, please notify us by e-mail at generalenquiry@ucb2go.co.uk and we will use all commercially reasonable efforts to promptly determine and correct the problem.

UCB Legal Notice and Data Protection Policy

Every effort has been made to ensure the accuracy of the information on this website and internet links at the time of its inclusion. UCB reserves the right to make changes and corrections at any time to this website without notice.

UCB makes no representations or warranties about the information provided on this website or any other website accessed through this site. When access is obtained to another website by means of a link from this website UCB has no control over the contents on the other website. UCB accepts no liability which might arise from your use or reliance on any information or links contained on this website and any decision made based on the information contained on this website is your sole responsibility.

Trademarks and Copyright

Unless otherwise indicated, the copyright of all material on this site is owned by UCB. All rights reserved. You are responsible for complying with all applicable copyright laws. We permit you to make copies of this website as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited.

UCB Privacy Statement

UCB is fully committed to compliance with the Data Protection Act 1998. The following principles will apply when we handle your personal information.

    * Your personal information is only used with your knowledge.
    * Only information that we actually need is collected.
    * Your personal information is only seen by those who need it to do their jobs.
    * We will not pass your personal information on to any other organisation.
    * Personal information is retained only for as long as it is required.
    * We will, where necessary, keep your information up to date.
    * Your information is protected from unauthorised or accidental disclosure.
    * We will provide you with a copy of your personal information on request.
    * Inaccurate or misleading data will be corrected as soon as possible.

These principles apply whether we hold your information on paper or in electronic form.

Contact details

All correspondence relating to Data Protection, including requests for copies of the personal information we may hold, should be sent by email to: admin@ucb.co.uk or by post to:

UCB
Operations Centre
Westport Road
Burslem
Stoke- on-Trent
ST6 4JF

Further Information

Further information and advice about data protection within the United Kingdom and the European Union is available from:

The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545 745
www.dataprotection.gov.uk

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What are cookies and do you use them?
A cookie is a recording of information deposited by UCB2GO on your computer in order to simplify your navigation on the site.

Thanks to cookies you can for example take advantage of our personalised sections and the site can memorize the items in your shopping basket before you continue with your purchase.

The goal for us is to carry out statistics on the frequentation of our site (origin of the visit, consulted pages, date and time viewed etc) and be able to provide you with offers adapted to your needs.

These cookies are anonymous: they do not enable us to identify you insofar as they depend on the machine and not on the person who uses the machine. They are accessible only by you and UCB2GO. They cannot contain viruses.

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Will you sell on my contact details?
UCB2GO and United Christian Broadcasters will not sell your details to any third party agents. All information used will only be for the fulfilling of your order and for providing information about your order and UCB2GO.

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What is UCB2GO's privacy policy?
You can read our privacy policy here.

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