Frequently Asked Questions

My Order | Delivery | Products | My Account | Security | Returns | Customer Service 

My Order    
     How may I make a donation to UCB Ministries?
     Can I pay in Euros?
     How do I modify an order?
     How do I pay for my order?
     How can I track my order online?
     Is VAT included in the prices?
     How do I know that my order has been received by you?
     When will my card be debited?
     What forms of payment do you accept?
     What are the terms & conditions of sale?
     I live in the Channel Isles, do I have to pay VAT?
     Why haven't I received an order acknowledgement email?
     What happens if an item on my order is out of stock?
     How do the discount codes work?  
     Terms and Conditions for a free 'ESV New Testament’ from UCB2GO

How may I make a donation to UCB Ministries?
It is now possible to make a donation to UCB at the basket checkout of UCB2GO. 

Or if you prefer to make a separate donation click here.

Or to set up a direct debit click here.

Back to top

Can I pay in Euros?
At this time we are only able to accept payment in UK pounds sterling and deliver to addresses in the UK and Ireland . We will be looking into payment in other currencies so watch this space! If you do pay in UK pounds sterling but have a Euro account/credit card please be advised that the currency conversion will take place through your credit card company and will appear on your statement.

You can pay online during the checkout process on our secure pages. We accept Switch/Maestro, Visa Delta debit cards, Visa and Mastercard credit cards, Solo and Visa Electron. We do not accept American Express.

Back to top

How do I modify an order?
You can view your shopping basket at any time by clicking on View Basket in the right menu. Here you can add and delete products or change quantities before moving through the checkout process.

Once you have placed your order with us you cannot amend any details. If details change once you have confirmed your order you will need to call us on 08456 188 315 (UK) or 0044 1228 611 732 (ROI) to make adjustments. We will do our best to accommodate these changes for you.

Back to top

How do I pay for my order?
You can pay online during the checkout process on our secure pages. We accept Switch/Maestro, Visa Delta debit cards, Visa and Mastercard credit cards, Solo and Visa Electron. We do not accept American Express.  

 At this time we are only able to accept payment in UK pounds sterling and deliver to addresses in the UK and Ireland.

Back to top

How can I track my order online?
To track the status of an order log in to your account and follow the links to view previous orders. Here you can see at what stage your order is at in the process. Statuses are updated regularly to give you accurate information.

Back to top

Is VAT included in the prices?
VAT is included in the price of our goods. We do not send many orders outside of the UK at present and the price of the goods are as advertised regardless of its destination. However this may change in the future as we investigate other methods of promotion and selling outside of the UK. VAT is 15%.

Back to top

How do I know that my order has been received by you?
When you submit an order to us at UCB2GO we will send you an email confirming the details of your order and acknowledging that we have received it to process. We will not email any credit card details.

Back to top

When will my card be debited?
Your credit or debit card will be charged at the time you place your order.

Back to top

What forms of payment do you accept?

You can pay online during the checkout process on our secure pages. We accept Switch/Maestro, Visa Delta debit cards, Visa and Mastercard credit cards, Solo and Visa Electron. We do not accept American Express.

 At this time we are only able to accept payment in UK pounds sterling and deliver to addresses in the UK and Ireland.

Back to top

What are the terms & conditions of sale?

Back to top 

I live in the Channel Isles, do I have to pay VAT?
VAT is included within the price of our goods. We do not send many orders outside of the UK at present and the price of the goods are as advertised regardless of its destination. However this may change in the future as we investigate other methods of promotion and selling outside of the UK.

Back to top

Why haven't I received an order acknowledgement email?
If you have not received an order acknowledgement email then please call us on 08456 188 315 (UK) or 0044 1228 611 732 (ROI). We will check to ensure that your order has been received in full and confirm it with you.

Back to top

What happens if an item on my order is out of stock?

We will endeavour to despatch items in stock to you within 2 working days from the receipt of your order.  In the event that an item within your order is temporarily unavailable we will do our utmost to send it out as soon as possible. 

As soon as the out of stock item becomes available we will send it on to you and there will be no additional postage charge. We will endeavour to get these to you as soon as possible and will update you if there are any circumstances which prolong a delay.

If for reasons beyond our control we are no longer able to supply an item you have ordered you will be issued with a full refund.

Back to top

How do the discount codes work?
Discount codes are occasionally offered to customers to discount individual products or offer a percentage reduction across our product range.  The code applies to web orders only.  The codes are only valid for a period of time that will be clearly stated on the promotional campaign. Discount codes only apply to products, postage and packing is not included. The free P&P offer only applies to physical products in your shopping basket worth £20 or over and excludes any discounts or offers. 

Back to top